Policy
Refunds and cancellation
One payment, no subscription, and nothing that renews. This page says when a purchase can be refunded and how to ask.
There is no subscription to cancel
Psychometric Test is sold as a single payment for a single report. Nothing recurs, nothing renews, and no card details are stored by us for future charges. If you are looking for somewhere to cancel a recurring plan, there is not one to cancel.
What you are paying for, and when
The assessment itself is free to take. Payment comes afterwards and unlocks the full report for the assessment you completed. The report is generated from your own answers and becomes available in full the moment payment succeeds — there is no partial version and no waiting period.
When we refund in full, without argument
- You were charged and the report did not unlock. This is our failure, and it is refunded in full whenever you tell us about it.
- You were charged more than once for the same report. Every duplicate charge is refunded in full.
- You were charged for the wrong assessment or the wrong stage — for example a professional report against a school assessment.
Requests after the report has been opened
Once a report has been unlocked and read, it has been delivered in full. We still read every request and consider it on its own facts, within seven days of the payment. Tell us what went wrong rather than only that you would like the money back — if the report did not do what this site said it would, we would rather know.
What a refund does to your report
A refund withdraws access. When a payment is refunded, the report it unlocked is locked again and can no longer be opened from your dashboard or from any link you were sent. Your assessment answers and results are not deleted — the report can be unlocked again later by paying for it again. We would rather say this plainly here than have it come as a surprise afterwards.
How to request a refund
Write to info@psychometric-test.co.in from the email address used for the purchase, and include the payment reference. We aim to respond within three working days. Approved refunds are returned to the original payment method by the payment provider, which typically takes five to seven working days to appear on a statement — that part is the bank’s timing, not ours.
Refunds are issued by Sanyadaa Advisors LLP, which operates this service.